1. Bookings and Payments
All workshop bookings are confirmed only after full payment is received. Payments can be made via Eventbrite or directly through The Crafting Room Ltd. Prices are subject to change without prior notice.

2. Workshop Attendance (Typically 2-3 hours)
Participants must join the workshop at the scheduled time. For online workshops, a reliable internet connection and access to Zoom (camera, mic & speakers required). Workshops are non-transferable and may not be recorded or shared without permission.

3. Materials and Kits
Materials for online workshops (where provided) will be posted to the participant’s address before the session. Please ensure your delivery details are correct. The Crafting Room Ltd is not responsible for delays or losses in postal services. As a small family business, dispatch times may vary during busier periods.

4. Cancellation and Refunds

• Cancellations made more than 14 days before the workshop start date will receive a full refund.
• Cancellations made within 14 days of the workshop may not be eligible for a refund but may be offered a credit for a future workshop at our discretion.
• Refunds are not available for missed sessions or failure to attend.

5. Health and Safety
Participants are responsible for using materials and tools safely. The Crafting Room Ltd provides guidance but is not liable for any injuries sustained during workshops.

6. Intellectual Property
Workshop content, designs, and instructional materials are the intellectual property of The Crafting Room Ltd and are for personal use only. Unauthorized reproduction, distribution, or commercial use is prohibited.

7. Liability
The Crafting Room Ltd accepts no liability for any loss, damage, or injury arising from participation in workshops or use of purchased materials.

8. Changes to Terms
The Crafting Room Ltd reserves the right to update these terms and conditions at any time. Participants will be notified of significant changes.

9. Product Variations

Colours and items may vary depending on suppliers. No guarantees on colours, finishes, or exact items. All sizes are approximate and measured in the buyer’s favour

10. Leather Materials (where included)

100% genuine cowhide upholstery-grade chrome-tanned leather & suede. Leather is natural – may include marks, scars, blemishes, or creases. Shade & grain vary by hide. Colours may display differently on screens. 

1. Purpose
The Crafting Room Ltd is committed to creating a safe, supportive, and respectful environment for all participants in our workshops and activities. This safeguarding policy outlines our commitment to protecting children, young people, and vulnerable adults from harm, abuse, and neglect.

2. Scope
This policy applies to all staff, volunteers, contractors, and anyone involved in delivering workshops or representing The Crafting Room Ltd.

3. Our Commitment

• To promote the welfare and wellbeing of all participants.
• To ensure a safe and inclusive environment free from discrimination, bullying, and harassment.
• To respond promptly and appropriately to any concerns or allegations of abuse or neglect.

4. Recognising Abuse
Abuse may be physical, emotional, sexual, or involve neglect. Signs can include unexplained injuries, changes in behaviour, withdrawal, or distress. Staff and volunteers will be trained to recognise these signs and respond appropriately.

5. Reporting Concerns

• Any concerns or suspicions about a participant’s safety must be reported immediately to the designated Safeguarding Officer.
• If the concern involves the Safeguarding Officer, report to the company director or an external safeguarding authority.
• All reports will be treated confidentially and investigated promptly.

6. Safer Recruitment
Where applicable, all staff and volunteers will undergo appropriate background checks and safeguarding training to ensure they are suitable to work with vulnerable groups.

7. Code of Conduct
All staff and volunteers will:

• Treat participants with respect and dignity.
• Avoid any behaviour that could be interpreted as abusive or inappropriate.
• Maintain appropriate boundaries in all interactions.

8. Online Safety
For online workshops and interactions, we will:

• Use secure platforms and protect participant privacy.
• Monitor sessions to ensure appropriate behaviour.
• Provide guidance on safe use of materials and tools.

9. Confidentiality
Information about participants will be handled sensitively and only shared on a need-to-know basis in line with safeguarding procedures.

10. Review
This policy will be reviewed annually to ensure it remains up to date and effective.

1. Purpose
At The Crafting Room Ltd, we are committed to providing high-quality workshops, products, and customer service. If you have any concerns or complaints, this policy explains how you can raise them and how we will handle them promptly and fairly.

2. How to Make a Complaint
You can make a complaint by:

• Emailing us at TheCraftingRoomLtd@Outlook.com
• Contacting us via our website contact form

Please provide as much detail as possible, including your name, contact information, and a description of the issue.

3. What We Will Do

• We will acknowledge receipt of your complaint within 3 business days.
• We will investigate the issue thoroughly and impartially.
• We aim to resolve complaints within 14 business days. If more time is needed, we will keep you informed of the progress.

4. Resolution
We will respond with our findings and any proposed solutions or actions. If you are not satisfied with the outcome, you may request a review by a senior member of staff.

5. Confidentiality
All complaints will be handled with confidentiality and respect. Information will only be shared with those directly involved in resolving the complaint.

6. Continuous Improvement
Feedback from complaints is used to improve our workshops, products, and services.

1. Who We Are

The Crafting Room Ltd ("we", "our", "us") is a UK-based company that operates an online shop and offers crafting workshops through our website: www.thecraftingroom.co.uk.

We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

Our registered details are:
The Crafting Room Ltd
Company Number: 16684558
Email: thecraftingroomltd@outlook.com 

2. What This Policy Covers

This Privacy Policy explains:

• What personal data we collect
• How and why we collect and use your personal data
• How we store and protect your information
• Your data protection rights
• How to contact us about your data

3. Information We Collect

We collect and process the following types of personal data:

a. When You Use Our Website:

• IP address, browser type, and browsing behaviour via cookies
• Pages viewed, time on site, and other analytical data

b. When You Make a Purchase:

• Name
• Email address
• Billing and delivery address
• Phone number
• Payment details (processed securely via third-party payment providers; we do not store card details)

c. When You Book a Workshop:

• Name and contact details
• Any relevant information needed for participation (e.g., accessibility requirements)

d. When You Sign Up for Newsletters or Contact Us:

• Email address and any other details you provide

4. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders
• Manage and confirm workshop bookings
• Communicate with you about your purchases or bookings
• Send marketing emails (if you opt in)
• Improve our website and customer experience
• Comply with legal and financial obligations

5. Legal Bases for Processing

We rely on the following legal bases:

• Contractual Necessity: To process purchases and workshop bookings
• Consent: For marketing communications
• Legal Obligation: For tax and record-keeping purposes
• Legitimate Interests: To improve our services and user experience

6. How We Share Your Data

We only share your data when necessary and with trusted third parties such as:

• Payment processors (e.g., Stripe, PayPal)
• Delivery services (e.g., Royal Mail, couriers)
• Website hosting and analytics providers

We do not sell your personal data to third parties.

7. How We Store and Protect Your Data

• Your data is stored on secure servers and protected by appropriate technical and organisational measures.
• We retain data only as long as necessary to fulfil the purposes we collected it for, including legal and accounting requirements.

8. Cookies

Our website uses cookies to:

• Enable essential functionality
• Improve site performance and user experience
• Collect analytics via services like Google Analytics

You can manage cookie preferences through your browser settings.

9. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (in certain circumstances)
• Object to or restrict processing
• Withdraw consent (e.g., unsubscribe from marketing)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: thecraftingroomltd@outlook.com

10. Third-Party Links

Our website may include links to external sites. We are not responsible for their privacy practices and encourage you to read their policies.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy occasionally. Any significant changes will be posted on our website. Please check back periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

The Crafting Room Ltd
Email: thecraftingroomltd@outlook.com 

Updated July 2025